Last Updated: 30 November 2025
Our Terms and Conditions
Please read these Terms and Conditions carefully as they will form a contract between us and you; the client acceptance of which is agreed from the moment the client signs our Website Agreement, Hosting Agreement or Support Agreement.
We have tried to keep these Terms and Conditions brief, easy to understand, and as straightforward as possible. If you have any questions, please do not hesitate to contact us.
Terminology
- The Client - You, the customer engaging our services.
- The Company - Elevate North (hereinafter referred to as "the Company").
- The Project - The body of work being undertaken, normally consisting of several connected parts, such as consultation, graphic design, website development and/or hosting.
The Client Agrees To
- Provide the Company, within a reasonable timescale, everything that is requested to complete the Project, including text, images and other information.
- Provide the Company with text and images in the format as stated below (see General section).
- Guarantee that any elements of text, graphics, photos, designs, trademarks, or other artwork furnished to us for inclusion in their website, or other design, are owned by the client, or that the client has permission from the rightful owner to use each of these elements. The client will hold harmless, protect, indemnify and defend Elevate North and its subcontractors from any liability (including legal fees and court costs), including any claim or suit, threatened or actual, arising from the use of such elements furnished by the Client.
- Provide evidence of ownership or permissions if requested by the Company.
- Review the Company's work, provide feedback, and sign off approval in a timely manner.
- Make every effort to adhere to all agreed deadlines.
- Adhere to the payment schedule laid out on our quotation or agreed separately for bespoke work.
- Advise, in advance, of any confidential information to be presented by email, written, or verbally, between both parties. Also, for this to be marked as 'confidential' in the subject of the email, or clearly on any written documents.
- Provide a minimum of 30 days' notice in writing, signed and dated, should the client wish to cancel any contract.
Timeline
- Unless otherwise stated, quotations are valid for 30 days only.
- Allocate up to 2 to 3 weeks for standard website development (up to 4 weeks for eCommerce websites), once we have received all the content and images for the website.
- Once we have commenced with the website, the maximum timeframe for the client to send all content is 3 months. Failure to do so may result in forfeiture of the deposit paid.
- Our timeframe commences ONLY once we have received all required information, images, and the deposit amount.
General
- Elevate North will commence work on the website once we have received all the information and images required.
- All content must be supplied in electronic format (via email, Dropbox, WeTransfer, Google Drive, or similar) and not in scanned PDF format. Text must be sent in Word format or plain text, and images must be in standalone JPEG, TIFF or PNG format.
- If a client requests that the design credit be removed, a nominal fee of 10% of the total development charges will be applied. The Client also agrees that the website developed may be presented in Elevate North's portfolio.
- Any login credentials (website admin, FTP, etc.) handed over transfers responsibility of the website to the client.
- Security: Elevate North will not take responsibility unless the client has chosen a maintenance package.
- The client must ensure that there are no copyright infringements on content and images supplied, as the client will be held accountable for any infringements.
- Elevate North does not take responsibility for spelling errors. The client must ensure that a spell check is performed prior to submitting content.
- Elevate North makes every effort to ensure websites are designed to be viewed by the majority of visitors. Websites are designed to work with the most popular current browsers (e.g. Firefox, Chrome, Safari, Edge). The client agrees that Elevate North cannot guarantee correct functionality with all browser software across different operating systems.
- Elevate North cannot accept responsibility for web pages which do not display acceptably in new versions of browsers released after the website has been designed and handed over to the Client. As such, Elevate North reserves the right to quote for any work involved in changing the website design or code for it to work with updated browser software.
Post-Project Alterations
- If the client requests design or content alterations to pages that have already been completed, new pages, or different functionality other than that specified in the original quotation, Elevate North reserves the right to quote separately for these alterations.
- Elevate North cannot accept responsibility for any alterations caused by the Client or a third party occurring to the Client's pages once installed. Such alterations include, but are not limited to, additions, modifications or deletions. Elevate North may require a one-off Web Development charge before resolving any issues that may arise.
Payments
- Quoted prices are strictly calculated based on the client's specifications; any changes to the specification may influence the quoted price.
- 50% deposit on acceptance. Balance on delivery. Please send proof of payment.
- Elevate North reserves the right to suspend any account without warning should payment not reach us by the due date.
- All website changes must be submitted within 2 weeks after trial. Should there be no response within the 2 weeks, the project will be assumed to be completed. Changes submitted after the 2 week timeframe will be charged at our standard hourly rate.
- All prices exclude VAT unless otherwise stated.
- Please note that there is a renewal fee payable every year on the month of inception for hosting and domain services.
Technology
Elevate North uses modern web technologies including but not limited to React, Next.js, Astro, Node.js, and various Content Management Systems (CMS) which incorporate the latest web standards including HTML5, CSS3, and JavaScript.
SEO results cannot be guaranteed. No business can guarantee specific positions on Google or other search engines. For improved visibility, we recommend considering our SEO optimisation packages.
Warranty
Elevate North will not take responsibility for websites published on third-party servers (any server other than Elevate North's recommended hosting). This includes hacking, downtime, restorations, backups, spam, and email failure.
Should Elevate North be requested to make corrections, updates or repairs, it will be billed at our standard hourly rate.
