We want every project to feel smooth and enjoyable for both of us. These terms set out how we like to work, so expectations are clear from the start.
Working Hours
We're available Monday to Friday, 9am–5pm (UK time)
We usually reply to emails within 1–2 working days
Urgent requests outside of these hours can sometimes be accommodated, but may include an additional fee
Communication
Most communication will be by email, with calls scheduled if needed
To avoid confusion, any key project decisions should be confirmed in writing
We'll keep you updated regularly, based on what we've agreed for the project
Respect
Everyone has the right to be treated with respect, always
We're committed to maintaining a professional, courteous working relationship throughout our project
This includes respectful communication, timely responses, and consideration for each other's time and expertise
Payments
A deposit (usually 50%) is required before starting work
The remaining balance is due once the project is complete, before final handover
Late payments may pause progress until they're resolved
Revisions & Scope
Every project includes a set number of revisions, which will be clear in the proposal
Extra changes or new ideas outside the original scope can absolutely be done, but they'll be billed separately
If the scope changes significantly, we may need to adjust the timeline and cost
Your Part
Timely feedback, content, and approvals help keep things on track
Delays in providing these may affect agreed timelines
Please make sure you have rights to any content you provide (images, text, logos, etc.)
Cancellations
We aim to be flexible, but we also reserve the right to end a project if payments aren't made, communication breaks down, or expectations become unreasonable
In such cases, any completed work will be handed over, but deposits are non-refundable
Ownership & Portfolio
Once the final payment is made, you'll fully own the project deliverables
We may showcase non-confidential parts of the work in our portfolio unless you'd prefer otherwise
Bugs & Quality
We can't guarantee completely bug-free software, but we try our best to prevent them through thorough testing
If bugs are found after launch, we will fix them as part of our commitment to quality
We include a reasonable period of bug fixes and minor adjustments after project completion
Confidentiality
Any sensitive business or personal information you share will be treated as confidential
Let's Elevate your business
Ready to grow or curious as to what's possible? We're here to help.
